Returns

Returns and exchanges

Please contact us before returning any goods, via email sales@jacksonsofoldarley.co.uk or telephone 01676 540878.


Unsuitable Goods

If you have ordered goods which are not suitable, please return the item(s) to us UNUSED Within 14 days of purchase. 

When returning item(s) to us please ensure that the product is in its original packaging and the manufacturers’ tags are still attached. 

You will need to cover you own costs for returning the item, and we strongly advise that you send the item via a recorded delivery method, as we cannot be held responsible for items that go missing in the post. 

Once the item has been received by us and inspected, we will process a refund for the item returned. When we have processed a refund we will notify you by email. 


Returns Procedure

We will either credit you or send you replacement goods which ever you prefer. 

Postage on faulty items 

We will refund postage on faulty items . We will also not charge you for any postage on replacement goods. 

Please ensure that you use recorded delivery or registered post to return items to cover your self against loss. 


Faulty Goods

1. Email us and give a brief explanation of the problem, and the course of action you would like us to take.
2. Package the item appropriately and put a copy of the email sent inside the package.